Leading Global IT, Delivering Local Impact
- Evaluated and optimized 250+ IT vendors, resulting in 30%+ rate reduction through vendor consolidation to top 5 strategic providers.
- Accelerated project delivery timelines by 25% through Agile adoption and cross-functional team alignment.
- Led a Single cloud strategy program to migrate systems to AWS cutting cost by 25% and boosting performance for 2500+ users.
Proven Track Record in IT Program & Service Delivery Management
IT Strategy & Enterprise Transformation
Vendor Sourcing & Governance
Cost & Revenue Optimization
Agile & Scrum Methodologies
Cloud Migration
IT Financial Management & Budgeting
Energy
Retail
Automotive
Operational Transformation & Process Excellence
Building scalable systems and streamlined operations for efficiency:
- Change Management & Process Optimization
- Global Team Building (Onshore, Offshore, Hybrid)
- Vendor & BPO Management
- Scalable Onboarding & Leadership Development
- Budget Management & P&L Oversight
- Data-Driven Strategy & KPI Reporting
Technology Enablement & CX Tools
Using automation and digital solutions to modernize support:
- AI & Automation in Support
- CRM & CX Platforms: Salesforce, Zendesk, Pendo, Gainsight
- Knowledge Base & Self-Service Strategy
- Incident & Risk Management: OpsGenie, LogRocket
- Contact Center & Telephony Systems (Five9, Genesys, NICE, AWS Connect)
Results:
- 40% reduction in vendor selection cycle time
- Top 5 strategic providers selected and contracted
- Improved vendor performance and cost predictability
- Contracting lead time reduced from 120 days to 25 days
- 100% contractual compliance on all new vendor agreements
Case Study
Vendor Sourcing Strategy & Marketplace Optimization
Situation:
With over 250 vendors in its IT portfolio, the client faced inefficiencies in vendor selection, compliance risks, and inconsistent service quality. The lack of a central evaluation process resulted in delays and redundant spending.
Task:
Design and implement a scalable, compliant vendor sourcing strategy that would:
- Streamline vendor selection
- Reduce sourcing cycle time
- Identify top-tier strategic partners
- Ensure contractual compliance
Action:
- Audited 250+ vendors across performance, cost, risk, and strategic fit
- Created a tiered vendor classification model and scorecard framework
- Automated parts of the RFP/RFI lifecycle to improve decision speed
- Led cross-functional workshops to align sourcing with operational and compliance needs
- Built a centralized marketplace and standardized the contract document templates for future engagements
Results:
- Launched an independent IT identity and digital ecosystem within 90 days
- Successfully registered and activated a new domain with secure DNS and email services
- Migrated 1,500+ users to new identity infrastructure with zero business disruption
- Ensured full compliance with corporate, regulatory, and security standards
- Delivered reusable templates and governance model for future spin-offs
Case Study
IT Identity & Domain Creation for Subsidiary Spin-Off
Situation:
A major energy company was spinning off one of its business units into a new, independent entity. To support this transition, the new company needed its own domain, branding, identity infrastructure, and separation from the parent IT ecosystem without disrupting operations.
Task:
Deliver a seamless transition by:
- Creating a new IT identity for the subsidiary (domain, email, systems access
- Establishing independent IT policies, tools, and access management
- Ensuring zero disruption to business operations during cutover
Action:
- Defined new identity standards (Active Directory, DNS, email domains, branding assets)
- Collaborated with InfoSec, infrastructure, legal, and HR teams to ensure policy compliance
- Oversaw domain registration, email setup, and third-party tool integrations
- Created an end-to-end transition roadmap, communication plan, and user onboarding flow
- Developed business continuity protocols and technical contingency plans
Results:
- Successfully transitioned 15+ teams to Agile delivery models
- Achieved a 25% reduction in delivery timelines across application enhancements and infrastructure projects
- Established recurring sprint planning, demos, and backlog refinement cycles across teams
- Boosted stakeholder visibility and satisfaction through improved transparency and faster outcomes
- Delivered an Agile playbook and team maturity model to support long-term sustainment
Case Study
Agile Transformation of IT Operating Model
Situation:
The client’s IT department operated with siloed project and operations teams, often disconnected from business priorities. Delivery cycles were long, change responsiveness was low, and there was no standard approach to managing work across teams.
Task:
Redesign the IT delivery framework to:
- Align with business units more effectively
- Transition to Agile methodologies (SCRUM & Kanban)
- Improve speed, transparency, and stakeholder collaboration
Action:
- Assessed the existing delivery structure, tooling, and pain points through workshops and stakeholder interviews
- Developed an Agile operating model, tailored for business and infrastructure teams
- Embedded Agile coaches, facilitated training sessions, and rolled out Kanban boards and Scrum cadences
- Partnered with leadership to align product owners and delivery teams under shared KPIs
Results:
- Completed year-end close in 13 days, avoiding compliance risk or delays
- Launched a business-aligned IT budget tracking solution
- Reduced reliance on individual knowledge through systemized financial processes
- Improved visibility and accountability for IT spend across all departments
- Delivered a tool now used as a financial planning model for all future IT budgeting
Case Study
Finance Continuity & IT Budget Management Innovation
Situation:
The client’s IT finance function was abruptly disrupted:
- The outgoing Finance Manager had retired.
- The replacement resigned with only 2 days’ notice.
- It was year-end close, a high-stakes financial period with significant compliance implications.
No documentation or transition plan was available.
Task:
Sunil was asked to temporarily take over financial operations for IT and:
- Close the books for the current financial year
- Ensure continuity of reporting and compliance
- Propose a long-term solution to reduce risk and improve transparency
Action:
- Learned financial processes, terms, and tools in under a week through documentation review, self-learning, and collaboration with stakeholders
- Took charge of vendor invoicing, budget validation, accrual processing, and reconciliations
- Successfully closed the books for the fiscal year within 13 days
- Created a business case for a centralized IT Budget Management Application
- Led design and requirements for an app to track spend, usage, and accruals, with dashboards tailored for the CTO and budget owners
Testimonials
What People Say
“Sunil consistently delivers results, whether it’s driving Agile/DevOps transformations, managing large-scale cloud migrations, or leading global IT teams. His ability to align technology initiatives with business goals is impressive, and his deep experience in the Energy sector made a real impact on our projects.”
“One of his standout qualities is his ability to manage team dynamics with maturity and empathy. He creates an environment where team members feel motivated and aligned, even under pressure.”
“What makes Sunil exceptional is his rare blend of technical depth, strategic thinking, and genuine empathy. He listens first, asks the right questions, and only then offers insight and when he does, it lands. If you get the chance to work with him, take it.”
“Sunil is a highly focused, well organized, hard-working, and result-oriented manager with expertise in leading large teams, managing his clients and stakeholders, and successfully completing and delivering IT projects to business.”
Skills & Experience
Certifications
Project Management Professional (PMP) by PMI.org
Certified Scrum Master (CSM) by Scrum Alliance
